Reimagine Eligibility Management with Automation That Works
Modernize your paratransit eligibility process with a centralized platform that brings automation, transparency, and expert case management together — so your team spends less time on paperwork and compliance, and more time supporting riders.
Streamline Eligibility Workflows
Two solutions. One result:
Smoother rider experiences and faster decisions.
Ecolane’s Eligibility Software and Managed Eligibility Services digitize every step of the eligibility process — from application to determination — helping your team reduce manual work and focus on serving riders.
One secure digital platform replaces paper forms, manual tracking, and inbox juggling
Centralized records and digital case histories make reviews and audits straightforward
Manage eligibility in-house or rely on Ecolane’s expert Managed Eligibility team for a fully supported solution
Stay Compliant and Organized
Meet ADA requirements with tools that help you stay on schedule and maintain complete documentation.
Automatic 21-day case tracking to support ADA compliance.
Digital audit trails for full visibility and accountability.
Configurable workflows for consistent, accurate determinations.
Improve Rider Communication
Applicants can submit, upload documentation, and track their eligibility status directly through the online portal — reducing inbound calls and improving the overall rider experience.
Managed Eligibility Services
For agencies with limited staff or high application volumes, Ecolane’s Managed Eligibility Service pairs expert case management with integrated technology to complete reviews and determinations on your behalf.
Applicant information flows seamlessly into Evolution, eliminating the need for duplicate data entry.
Offload administrative workload without losing oversight
Maintain transparency through shared dashboards and SLAs
Scale eligibility management without adding internal staff
End-to-End Automation
Digitize every step from application to determination in one secure system. A fully configurable process to match your agency’s application and determination letters.
Built-In Compliance Tools
Case timers, audit logs, and ADA tracking keep agencies on schedule.
Better Communication
Access to the applicant portal allows customers to track their entire Eligibility journey, including automated notifications and digital documentation.
Technology + Service
Combine the Eligibility Platform with Managed Eligibility Services for a turnkey solution that pairs modern eligibility software with an experienced service provider.
Proven ROI
Agencies report significant time savings after moving from manual eligibility workflows to a managed, digital process. Self-serve applications can reduce staff data entry time by up to 75%.